Letters to the Editor
This open letter is presented as an inspiration — and especially to everyone working in the stone industry. – The Editor
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The Light at the End of the COVID-19 Tunnel |
I would like to personally thank our loyal customers, vendor partners and some brand-new customers, as well as our amazing Braxton-Bragg employee family for banding together to power through an unexpected track change with COVID-19. You are never fully prepared for a situation like this.
One thing this pandemic has done is make us all realize what is important. Our family, friends and freedoms are certainly the highest priority in our personal lives, and I hope each of you has taken the time to cherish all you hold dear just a little more than usual.
In our business lives, we have come to appreciate even more our devoted employees, long-term customers and vendor partners who are the lifeblood of our business. We are tremendously grateful that their support allows us to be what we are and do what we do.
One way Braxton-Bragg is showing our appreciation for these partners is by offering discounts for current customers, as well as initial deals for brand new customers. Our sales and marketing teams, as well as our entire Braxton-Bragg family, worked tirelessly to heighten company and product visibility, enabling us to surpass our original sales goals, amid all this chaos. This is such a testament to our talented and loyal team and to our valued partners.
Partnership is a powerful word. Lots of people throw this word around but to Braxton-Bragg it really is the way we approach all of our business relationships, from customers to suppliers.
We listen to customer feedback and stay ahead of industry changes, pivoting our business as necessary to achieve the best outcome for all partners. This latest event was a true test of those skills.
Of course, we are all adhering to COVID-19 guidelines. We are still in the tunnel. But businesses are slowly reopening. We are all getting back on track and ready to blast out of this dark tunnel!
Thank you for standing by us in good times and bad. We are honored to call you partner. Now, let’s all get moving together to our next destination.
Rick Stimac