Job Well Done Facilitates Mobile Communications
Software Gives Your Team Access to Scheduling, Communicates with Templators and Installers on the Jobsite & More
Job Well Done (JWD) is a field service software application built for the stone industry to enable quicker communication and greater collaboration between office personnel, templators, installers and customers. JWD partners and integrates with Moraware, and while the application is primarily used by installers and templators to improve communication between the office and the field, the benefits are realized across many departments throughout the organization. JWD can be accessed directly from a user’s mobile device and is available in both English and Spanish to accommodate a wide range of users.
Historically, stone industry professionals have relied on manual, paper processes for job distribution, job progress reports, obtaining customer approvals and feedback, and much more. JWD automates these manual workflows to create a seamless solution for stone industry organizations.
First, JWD allows templators and installers to access their schedule on their mobile device. This allows for real-time scheduling updates and saves tremendous amounts of paper as companies no longer need to print out activity packets for crews to begin their days. Next, JWD users can capture pictures on-site and transmit them directly to Moraware to provide an instant update on the job’s progress. This eliminates the manual process of collecting the pictures off the mobile device, transferring them onto a USB drive, and uploading to Dropbox. Or it can reduce all the text messages with job pictures in them, that are never attached to any job.
In addition, JWD helps companies proactively address customer feedback and job-issue resolution. Before using JWD, most shops wouldn’t be notified about an issue until their installer or templator returned from the jobsite. In many cases, communication of the specific nature of the issue would be corrupted as the message gets passed along verbally from person to person. What’s worse is some shops only hear about an issue for the first time when a customer calls to provide a complaint. With JWD, installers and templators have the ability to instantly communicate with designated persons within the organization to convey the issue that occurred and their proposed resolution, including providing pictures as needed. This instant method of communication allows the workers to remedy the issue immediately, all from their mobile device while at the job-site.
Another key area in which JWD helps reduce paper and increase overall process efficiency is by digitizing forms.
Companies can now collect a customer signature directly on the user’s mobile device, eliminating the need to print paper forms, manually collect signatures, and spend time scanning, uploading and organizing documents. JWD’s digital forms also support Home Depot, Lowe's and Ikea waivers, COCs and other forms.
What Do Users Say?
AMC Countertops based in Wisconsin has been a satisfied JWD user for 4 years. “Job Well Done has helped us increase communication between our project managers and installers without any extra effort. Completion pictures and waivers, and even issues, are instantly received by email by our PM’s and automatically uploaded into Moraware, making it possible to follow up with customers right away,” said Carmina Mendez, Owner, AMC. “With JWD we have reduced our administrative costs, shortened our cycle time, and we can close jobs faster. And it is so easy to use. It’s hard to remember how we managed before without Job Well Done!”
The stone industry, like many other industries, is becoming more digital. Workers rely on technology to perform their jobs and customers expect an efficient and hassle-free experience. JWD provides a competitive advantage for stone industry organizations looking to take their processes and products into the digital age.
If you would like to learn more, or to see a demo of Job Well Done, please email ryan@jobwelldone.com or visit www.jobwelldone.com.