Page 2 - Demo

2 | September 2024
Premier Surface
Continued from page 1
Current shop equipment consists of a Northwood dual-table Raptor Sawjet and a Northwood 138 CNC Router, a Park Industries Saber CNC, a Marmo Meccanica LCR edger, as well as their original Coch semi-manual bridge saw. Air filtration and particle monitors are strategically placed, while one 3-axis overhead crane and one jib crane help to keep daily operations safely moving along. The company cur- rently employs 35 direct team members, while nine subcontracted installation crews handle an average of 2,000 square feet of fabrication per day.
The company’s current markets have a strong appetite for quartz, to the tune of 70% of the company’s volume, with Dekton and natural stone rounding out the final 30% of customer-preferred surfacing.
As for turnaround times, jobs less than 100 square feet (custom residential kitch- ens) are usually installed in 6 working days, while un-mitered jobs over 100 square feet are usually installed in 9 days. Cabinets from sister company Premier Cabinetry, be it custom or pre-made, can also be mixed into a fairly short turn-around time due to the efficiency of both companies and their
Slippery Rock Gazette
Full-size island and glass-fronted display cabinets for a custom builder client. Right: A partnership with sister company Premier Cabinets provides additional high-end services to offer their customers.
well-organized team members, said Chrys. “We wouldn’t be where we are today without them. We have a few guys who have been here for eight years, and I have always tried to promote from within. My CAD programmer used to be a cutter, and my big box account manager was a fabri- cator when he started here. We’ve always done our due diligence when hiring, and we are more like a family than a company. From front office to fabricator, we try our best to take care of each other. Brandon and
I could leave for a month, and this company would still run very well with the team and processes we have in place. I can’t empha- size enough the quality of our staff and their commitment to our customers.”
According to Chrys, the company does not advertise, because the majority of their customers are builders.
“When we started, we were strictly resi- dential, but I wanted to diversify between big box, commercial, and low- and high- end new construction. Having a diverse client base is important, because you never know what direction the economy is going to go, and what you are going to gain or lose.
“Big box work is very supplier-driven, and manufacturers like Caesarstone or Cosentino can come in and say, ‘This isn’t
working.’ So, you can easily lose this type of work to another fabricator.
“That said, working with residential builders allows for a more direct relation- ship to be developed. Combining that with pricing and great service makes performing that area of our work very manageable. So diversification is important.”
A Big Difference Where it Matters
“Our company is unlike many others because of our people and the way they handle our customers.
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The Premier Surface Design fabrication crew run a fully-automated wet shop. The shop equipment includes a Northwood dual-table Raptor Sawjet, Northwood 138 CNC Router, Park Industries Saber CNC, Marmo Meccanica LCR edger, as well as their original Coch semi-manual bridge saw. Right: This spacious main bath features double vanities and cus- tom walk-in / roll-in shower.