Page 2 - Demo

2 | March 2024
Smokey Mountain Tops
Continued from page 1
Their installation territory extends throughout the state, as well as adjacent states when called upon. Between both locations, shop space totals 63,000 square feet, while the average fabrication out- put is a whopping 28,000 square feet per month. A total count of machinery con- sists of 3-Northwood CNCs, 2 duel table BACA Systems Robo Sawjets, 2 BACA Miter X miter saws, 2 Park Industries CNCs, 2 custom built bridge saws of an unspecified origin, and 1 Paladin CNC by Better Built Machines, and 9 Laser Products LT-2D3Dtemplate systems An Ebbco closed loop water filtration system, Water Treatment Technologies water fil- tration systems and three axis overhead cranes round out the safety and efficiency portion of both shops, while Moraware and Slabsmith software are used exclusively for job tracking and slab management.
Keeping Prices and Profits in Balance
Clearly, Smokey Mountain Tops has a huge market share in both Knoxville and Nashville, and the area is competitive, so price does matter, explained Scott. “We do have to stay competitive with everybody
Slippery Rock Gazette
50 foot Cambria Skara Brae bartop for Nelson’s Greenbrier Distillery – Nashville, TN
else, but we try to offer more than just price. I’m not saying I don’t worry about it, but we do work on our relationships and ser- vice more than on price, and we are doing a very good job of it. So there are a lot of compelling reasons to use us. We sell about 10% more quartz than natural stone, and when we show a client samples and they pick one, it is strictly on what they like the look of, and then we obviously say ‘that’s Cambria,’ or ‘that’s Caesarstone,’ ‘that’s granite or marble,’ or ‘that’s Silestone.’ Our goal is to ask them what they like, what they’re going to do with it, and what kind of designs they have in mind. Then we’ll introduce what we think they’re look- ing for. We also give them all the literature. We don’t hide anything. We had our best year this past year, because we serviced the customer not based on brand, but on need.
“We are expanding into large format por- celain Dekton. We are trying to use it in the best applications for us and our customer. We have been successful with vertical applications like fireplaces, showers, out- door areas where direct sun and lots on heat
Caesarstone quartz Rugged Concrete mitered island and kitchen for a Knoxville, TN Parade of Homes
Dekton conference room counters and table for Nashville, TN architect’s office
could effect the other surfaces. The fabrica- tion is quite a bit different, so we are try- ing to be better at it. We’ve found that it is a little more unforgiving to work with, you have be more careful in how you cut and fabricate it. When you’re doing some- thing new, your people don’t always love change, but it is what we have to do to stay on the cutting edge and to offer our cus- tomers the best options.”
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Reception desk for custom builder Grove Park’s new offices, in Brentwood, TN