Page 10 - Demo

10 | January 2025
ROCKin’teriors
Continued from page 3
Having touched on the fact that ROCKin’teriors has successfully com- pleted the NSI silica safety training, we asked Laura to elaborate on their compli- ance with new OSHA regulations: “We prioritize workplace safety by implement- ing comprehensive training programs and adhering to industry best practices. Our commitment to safety is reflected in our participation with OSHA, and in programs like Cosentino’s Rock Masters, which emphasizes sustainability and safety.”
When asked about the safety systems in place at ROCKin’teriors fabrication facil- ity, she explained, “Our facility is equipped with advanced machinery that includes safety features to protect our team. We also have protocols for dust collection and water reclamation and recycling to maintain a safe and eco-friendly environment. We are really excited about our whole team tran- sitioning to BBI’s Swiss Air PAPR -puri- fying respirator. It’s a game changer for our team. Every step we take is to help our team be safe and healthy in all we do.”
Additionally, ROCKin’teriors instal- lation team is trained to handle materials carefully, ensuring that each piece is trans- ported and installed with the utmost care to maintain its integrity and beauty.
One way for a company to become as successful as ROCKin’teriors is through advertising. Standard ad campaigns for shops include commercials, Facebook ads, Google ads and print ads, truck wraps and signage, yet ROCKin’teriors has a different
approach. They rely more on marketing, public relations and word-of-mouth from their clients, which makes customer satis- faction a “must” for them.
ROCKin’teriors has a truly clear vision on what “customer satisfaction” means to them and their clients. “Customer satisfac- tion is achieved by delivering exceptional quality, personalized service, and ensuring that each client’s vision is realized through our craftsmanship. We call this our “white glove” service, and it includes following up before, during, and after our interaction with the customer to ensure they feel spe- cial and that ROCKin’teriors has helped contribute to their new home or project. Oftentimes, our customers begin to feel like family, as we have worked so closely together, and we get a lot of referrals based on the experience alone. A lot of our clients
have been with us since the beginning, and they are still coming back to this day.”
Another part of their advertising philos- ophy is that quality work and focusing on strong client relationships coupled with their professional website and their contin- uous involvement in industry events helps them to reach a broader audience in their market.
Every good leader has a vision for the future of their company — what they want it to be, how they want it to grow. Laura Grandlienard is no different. When asked about her vision for the future of her com- pany, she was very clear: “The culture that we have created is something that we can move forward for generations and genera- tions. Our craftsmanship and skill set that we have can move us forward and allow us to constantly be at the forefront whether it’s technology, design or customer vision.”
Slippery Rock Gazette
Laura Grandlienard, pictured at left, meets with design staff in the ROCKin’teriors design space.
Below: One of the vignettes from the ROCKin’teriors showroom.
Bottom: ROCKin’terior specializes in exotic and one-of-a-kind materials for their high-end clientele.
ROCKin’teriors in Raleigh, North Carolina is proof that hard work, crafts- manship and relationships with custom- ers and team members is a great way to be successful.
For more information and to watch a video interview with Laura Grandlienard, visit their website http://rockinteriors.com .