Page 15 - April 2022 Slippery Rock Gazette

Slippery rock GAzette April 2022|15
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Lean Manufacturing Continued from page 9
Synchronous Flow
• Predetermined inventory time (Buffers) are strategically lo- cated to protect the schedule and are proactively managed continuously as the primary activity of Production Managers and Supervisors.
• Lean tools (Kaizen, 5S’s, TPM, SMED, etc.) are used as appropriate to support the principles of Synchronous Flow.
• Ideally suited for the custom manufacturing industry,z including countertops.
The Ultimate Solution
The ideal approach to process management is applying the science of Synchronous Flow as the umbrella controlling the daily management of the system with selected elements of Lean Manufacturing to address spe- cific areas within the business. This combination of the two most popular business management systems has been proven to pro- vide excellent results in applica- tions in myriad industries around the world. Documented benefits include:
• Increased net profits and cash flow
• Reduced duration and more reliable Lead/Process Times
• Greater control of inventories
• Use of proven tools to prop-
erly plan for various business
scenarios
• Control and stability in daily
operations
• Reduced costs of overtime
• Reduced employee turnover
• Reduced chaos in daily
operations
• Improved quality of life for all
employees
If you want more information on how to utilize Synchronous Flow and Lean Manufacturing, please contact the author directly.
Ed Hill is the owner of Synchronous Solutions. Visit his website www. SynchronousSolutions.com or call 704-560-1536 for more information.
THE BEST SOLUTION FOR YOUR EDGING NEEDS
take the step towards profitability and visit us at
BOOTH #N618 LCV-711M
FLAT EDGE POLISHER AND CHAMFERING UP TO 6 CM
LCH-711M-SU
FLAT EDGE POLISH, CHAMFERS AND MITERING
1590 E. HIGHWOOD, PONTIAC, MI 48340•248-853-9000•info@marmo-na.com
Google Reviews
Continued from page 8
If you get a negative review, call the customer right away and see if you can fix the issue. And if you can resolve their issue, they can change that review into a pos- itive one. And if that doesn’t hap- pen, be sure to respond to it in Google.
• When responding to negative reviews write the response and let it sit there for a day. Then read it again. It should sound truth- ful, caring, and professional. You don’t want to blow up, and that’s the reason for coming back to the response you wrote a day later so you can review it again with a dif- ferent mindset.
•Be consistent! Don’t stop asking for reviews after one
completed countertop project. Keep doing it month after month and you will see reviews come in.
Unfortunately, the stats are against you. Realistically, you can expect about 1-3 out of 10 customers to leave you a review, even if you follow the steps above and all my tips. But even get- ting only 2-3 reviews a month will add up. That’s 24-36 after a year, and you will get more retail
countertop projects from it. Just keep at it!
Stephen Alberts is the owner of the Countertop Marketing Co. They specialize in helping countertop companies grow the retail side of their business outside of word- of-mouth and referrals. To learn more, book a free strategy call at www.countertopmarketingco. com/ or email steve@counter topmarketingco.com.